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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Designejt 800ps Error 05:10 how to make plotter work without...

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12-22-2015 03:02 PM
Hi,
That happens when the formatter is not working
What part number did you used to order the new formatter?
Are you using a new formatter, refurbished, used?
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
12-22-2015 03:57 PM
I bought only the disk at Ebay
http://www.ebay.com/itm/321885870351?euid=51fee99af3c549838437d48e1521283b&cp=1
First the plotter gave me the 05:10 error... I dismounted the formatter, took out the memory and reinserted. Took out the hard disk and reinserted... plug it again and the system hanged out..
So I bought the disk at Ebay, placed on the formatter, plug the formatter in.... and no change... the system hanged out..
Maybe the formatter had an error since I took out the memory and the original disk......
12-23-2015 12:51 PM
Hi,
If you want to use the printer with the formatter order the part C7769-60259
If you dont want to use the formatter, remove it, hit ok on the panel when you get the 05:10, the printer will come up ready.
Install the PCL3 driver and you will be able to print just fine
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
06-01-2016 08:13 AM
Hello!
It's very interesting what you have written here. I have also such a problem with a Designjet 510 ploter, but I can't fix it, although I have tried many times. Moreover, I have found informations that raster drivers are not available for Windows 7. So I would ask you, how exactly have you fixed your machine, or where have you the raster driver from? Could you desribe the way to make the ploter working without a card step by step? I will be very grateful for your response.
06-01-2016 03:12 PM
Hi,
You can use the following driver
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=61000&swItemId=pl_56198_2&swEnvOid=4063
To install teh driver, here are the instructions
http://windows.microsoft.com/en-us/windows/install-printer#install-printer=windows-8
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
09-12-2016 04:42 AM
Hello,
I had the same problem with a Designjet800.
To get around the 05:10 warning I followed your suggestion; I took off the formatter board and press the Cancel button, then Enter.
Now I need a raster driver, but where can I find it? I need a Designjet 500 driver?
Thank you
09-12-2016 03:04 PM
Hi,
Yes, you need the driver for the DesignJet 500
Just turn the printer off, remove the formatter, turn the printer on, hit ok when the 05:10 comes up and you will be ok to print
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc