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‎02-20-2019 05:05 AM

HP Recommended

Hi

 

A.5.01 upgrade utility works on usb only. I have tried upgrading to A.4 works fine.

 

when upgrading to A.5.01 visa windows XP or 7 nothing is sent to the printer.

 

tried also changing to another usb cable.

 

I can't upgrade the printer

 

any solution

 

Thanks

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‎08-31-2019 12:15 PM - edited ‎08-31-2019 12:23 PM

HP Recommended

Sorry for my bad syntax, my English not so good...

I use Windows 10 Pro and i use Lan cable for plotting throught lot of PC's with my office topic network...

With Lan cable nothing happens...

I disconnected Lan cable and connected plotter with 3m USB cable (tried 2 different cables, one 5m and another 3m, worked with 3m USB cable). Turned off and then turn on for Win10 to find it....

Here: https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/model/1834668/document/c0... says: "Open the zip file and run the HP DesignJet 500/800 Firmware Upgrade Tool A.05.01"

Same... nothing happened, no firmware was send....

 

The first thing that usually do somebody is to "unzip" the zip file....

I think that was the wrong...

When I "double click" zip file, it oppened with Winzip and IN there I gone to exe upgrade file and runned it!!!! From INSIDE the Zip file!

 

It started to send firmware and on plotter front panel i saw all the procedure....

At the end on panel screen saw a picture to UNPLUG from power cable the plotter (NOT from the power button!). Then plug on again, then plotter started and at the "Plotter Information" now I see firmware A.05.01 !!!

 

Be carefull, for that procedure you have to have firmaware A.02 and later.... That message displayed throught the procedure when double clicked update exe file....

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