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‎06-11-2020 05:50 PM

HP Recommended
Product: designjet 500ps
Operating System: Microsoft Windows 10 (64-bit)

I have looked everywhere and downloaded multiple drivers as suggested by HP and this forum. All I get is a zip file that when unzipped does nothing. Looked at the 16 to 19 enclosed files but none are EXE files. HP says simply states that when you open the file it will automatically start instillation. Nope. So what am I missing. I have Windows 10 PRO 64 bit OS.

2 people had the same question
1 REPLY 1

‎06-12-2020 07:47 AM

HP Recommended

https://youtu.be/CWARLO4RNhs

I would uninstall the printer and driver.

Try following these steps in this video to manually install your printer on a windows 10

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