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‎06-11-2020 05:50 PM

HP Recommended
Product: designjet 500ps
Operating System: Microsoft Windows 10 (64-bit)

I have looked everywhere and downloaded multiple drivers as suggested by HP and this forum. All I get is a zip file that when unzipped does nothing. Looked at the 16 to 19 enclosed files but none are EXE files. HP says simply states that when you open the file it will automatically start instillation. Nope. So what am I missing. I have Windows 10 PRO 64 bit OS.

2 people had the same question
1 REPLY 1

‎06-12-2020 07:47 AM

HP Recommended

https://youtu.be/CWARLO4RNhs

I would uninstall the printer and driver.

Try following these steps in this video to manually install your printer on a windows 10

Installing An HP Printer With An Alternate Driver On Windows 10 For A USB Cable Connection
Installing An HP Printer With An Alternate Driver On Windows 10 For A USB Cable Connection
youtu.be/CWARLO4RNhs
If you have an older printer for which HP no longer provides a full-featured printer driver, this video explains how to install an alternate printer driver. This tutorial will apply for computers, laptops, desktops, and tablets running the Windows 11, Windows 10, Windows 8/8.1, Windows 7 operating
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