cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Kasper91
New member
1 0 0 0
Message 1 of 2
674
Flag Post

Designjet 800 unable to print with Wondows 10

HP Recommended
Designjet 800
Microsoft Windows 10 (64-bit)

I recently acquired a used Designjet 800 plotter, which I am trying to run with Windows 10.

 

The printer itself seems to work fine, but when I attempt to run a print from "HP instant printing 3" it gets stuck on "render progress - printing file".

 

When I try to run a test print, I receive an error saying "Operation could not be completed (error 0x000000cb). The system could not find the environment option that was entered."

 

I downloaded and installed drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-800-printer-series/25302. I enabled "send job as bitmap" under troubleshooting.

 

I am by no means an expert - just the opposite actually, and I have spent the last week trying to get the printer up and running, reading through forums, and trying different solutions, but without success.

 

Did anoyone have succes with getting the Designjet 800 to work on a Windows 10 computer? All help is much appreciated.

1 REPLY 1
chris1designjet
Level 4
63 63 4 10
Message 2 of 2
Flag Post
HP Recommended

Dear

you can install the windows 7  64 bit  or the 32 bit driver  depending on your Windows version it correspond

https://ftp.hp.com/pub/softlib/software12/COL46226/pl-112185-1/hpdj510wx64glen.exe

download , extract  and add a printer as the good old way

 

  • Select “Start” and type “control.exe   then printers” in the search box.
  • Choose “Printers & scanners“.
  • Select “Add a printer 
  • Wait for the “The printer that I want isn’t listed” option to appear, then select it.
  • Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
  • Select “TCP/IP Device” in the “Device type” list.
  • Add the printer IP
  • Have a disk , browse for a driver  and indicate the place where you  extracted  the driver 
  • Choose designjet  800  42 in
  • and print 

 

 

if you need you can download a generic driver https://ftp.hp.com/pub/softlib/software13/printers/win-x64-hpgl2-drv.zip

same procedure

good day  and if ok give me a feed back

Thank you

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation