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HP Recommended
Hello,
We have recently got a error code appear on the screen of our DesignJet T120 that says Error 21:10 Restart the printer.
I have tried many times to restart the printer even leave off over the weekend and turn back on and still getting the same problem. Its not a very helpful error message but from what I can tell it is related to the service centre but I have no idea what that actually problem is of how I might resolve it.
Has any got any ideas of what I can do to fix this error?
Thanks.
HP Recommended
The service station cleans and primes the printhead. Over time the absorber pads and mechanisms get clogged with waste ink that is collected. Usually a new service station will fix the problem.
From support documentation:
21:10 Service Station does not work properly or communication lost
Remove covers and check that the cables from the Service Station to the Bundle PCA are correctly connected and not damaged. If any cable is disconnected, then reconnect it, and power on the printer again to check whether the system error has disappeared. If any cable is damaged then order a Cable Service Kit:
Cables Sk – CQ890-67021
Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station.
Go to Support Menu, see Service Manual - Entering the support menus on page 102, and run 2.12 Service Station, see Service Manual - 2.12 Service Station on page 117, to check whether the system error has disappeared.
Replace the Service Station, see Service Manual - Service Station on page 227.
Service station assy – CQ890-67045
Replace the Bundle Board, see Service Manual - Bundle Board on page 297.
Bundle board – CQ890-67022
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
Part number is CQ890-67045
HP Parts Store shows it as out of stock, you could try Ebay or Amazon.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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