• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎02-21-2022 07:14 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I recently updated my drivers to the V4 version, however, I am having issues with printing when using custom properties to set my printing preferences.  In the past I have always used "Remove Blank Areas" and "EconoMode" when printing.  When using these options with the V4 driver, the print comes out all garbled with only a bunch of horizontal lines.

 

I would like to revert back to the previous drivers but I have not been able to successfully do this.  I have tried selecting what appears to be the old drivers from within the printer properties settings, but I am unable to print at all when doing this.

 

I have tried removing and adding the printer using the windows printer menu several times, but I am not sure how to install using the previous drivers.  The HP website only appears to have the V4 drivers.  How can I revert back to the previous drivers?

Category:
2 REPLIES 2

‎02-21-2022 01:33 PM

HP Recommended

Would it be possible to use the Restore feature on Windows 11 to roll back your operating system to a time BEFORE you updated the drivers?  If you can't find the drivers you need, this might be another avenue.

I don't work for HP....I just repair their printers.
Was this reply helpful? Yes No

‎02-21-2022 01:44 PM

HP Recommended

I'm on Win 10 so I'll have to see if that is an option.  I was hoping the legacy drivers might be available somewhere so I could try that avenue first.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.