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‎01-19-2024 02:31 AM

HP Recommended
Product: HP DesignJet T230 24-in Printer
Operating System: Microsoft Windows 10 (64-bit)

Plotter works fine for Multi sheet feed,  when plotting on A1 roll, the plot cancels after a few seconds and unloads paper.

Roll loads properly in printer

Printing initiated from computer

Printing commences and process cancelled after a few seconds with approx 5cm printed

Error message as follows

'Roll Problem, The roll cannot be automatically unloaded. Rewind the roll manually and try again'

 

But if you go onto roll settings it will unload roll automatically.

 

Printer checked and no paper jam or other exists

Drivers have been reinstalled

Firmware updated

 

I have tried new roll of paper & it didn't make any difference.

Roll does not protrude above blue collar as I have seen advice  elswhere advising this may be an issue & its the same paper that I have been using since I got the plotter with no issue.

 

Any ideras?

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