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‎04-22-2026 12:21 PM

HP Recommended

When printing the printer jams often at rear under carriage the paper seems to buckle as it enters stacker 

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‎04-22-2026 01:58 PM - edited ‎04-22-2026 02:02 PM

HP Recommended

Have you performed the stacker motor calibrations? 

 

There was also a service advisory released in April of 2023 that has since expired covers some possible causes.

 

A part quality issue related to the stacker of the printer has been detected in printers manufactured during April 2021 and May 2022. The failure of this component could lead to paper jams and system errors 0065-0006-0059 (scan axis) and 0066-0001-0059 (cutter). 

 

 

 

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‎04-22-2026 02:25 PM

HP Recommended

What parts do they recommend replacing? 

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‎04-22-2026 02:27 PM

HP Recommended

3EK10-67008 stacker hand off assembly

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-23-2026 08:28 AM

HP Recommended

Is there a way that I can get a copy of the service advisory released in April of 2023?

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