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‎02-23-2025 10:57 AM

HP Recommended
Product: T795
Operating System: Microsoft Windows 10 (64-bit)

Hello,

after a while a recently wanted to print something on my T795.
But after booting it shows me error 79.2:04 "Restart printer".

I found out that this only appears as soon as I plug in the network cord, not before.
I guess it is related to this issue, but the file for solving this issue is not available anymore.

Can someone send me the file or give me other hints?

Best regards,
Marco

4 REPLIES 4

‎02-23-2025 11:01 AM

HP Recommended

Do you have the current firmware installed? Temporary fixes such as the one you link to are usually incorporated into the next firmware release and if you have old firmware then that fix has not been applied.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-23-2025 01:04 PM

HP Recommended

Yes, the latest FW is already installed (IG_15_01_01.1)

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‎02-23-2025 02:58 PM

HP Recommended

Interesting, that particular error does not appear in the trouble shooting guide. You state that the printer will come to ready without a network connection. If that is the case, it could be a stale print job on the network or a device using a wrong driver. I suggest you try manually setting a different IP address on the device and see if you can connect to the network. Also if you have not already, try reapplying the current firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-28-2025 08:44 AM

HP Recommended

I set a static IP for the printer and reinstalled the FW again, but unfortunately that did not help.
Without the LAN cable installed it boots up normally and short time I insert it I get the message and can not control it over the panel. Interestingly I still get on the webAccess of the printer.

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