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HP Recommended
HP DesignJet Z3200 44-in Photo Printer
Microsoft Windows 10 (64-bit)

Hi there!

 

After several months of rest I replaced the belt on my Z3200. On starting up it complained about empty cartridges even there is clearly ink inside. So at the cartridge replacement  panel I switched the "empty" one for a new original HP cartridge. With OK button the printer proceeds to "checking cartridges" panel and - surprise - flags the very new cartridge as empty again.

 

Any help is appreciated!

Frizzo

3 REPLIES 3
HP Recommended

Go back and check all your connections. When you insert the cartridge to do you get the acknowledgement beep that you have inserted an ink cartridge?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for your answer!

Yes, I get the beeps.

Actually I restarted the printer to document the exact sequence of screens and - voila! Now the new blue cartridge is properly recognized as full. There are other partially used cartridges showing the same issue. So I will try the (expensive) "solution" by getting new cartridges and hope for the best.

 

Just in case: what connections are you referring to? Like trailing cable etc. or also the ink tubes?

For the belt replacement I dis/reconnected all the cables on the left side cover.

 

HP Recommended

Detection of cartridge ink levels remains erratic. At best a new cartridge is detected as full (after a some reseating tries) but - seemingly at random - might come up as empty after a few power cycles later.

So far I never could get all 12 ink levels "approved" and move on to calibration.

So what to do now?

 

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