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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Designjet Z3200 Original new HP catrride is detected as empt...

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09-07-2022 06:12 AM
Hi there!
After several months of rest I replaced the belt on my Z3200. On starting up it complained about empty cartridges even there is clearly ink inside. So at the cartridge replacement panel I switched the "empty" one for a new original HP cartridge. With OK button the printer proceeds to "checking cartridges" panel and - surprise - flags the very new cartridge as empty again.
Any help is appreciated!
Frizzo
09-07-2022 07:39 AM
Go back and check all your connections. When you insert the cartridge to do you get the acknowledgement beep that you have inserted an ink cartridge?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-07-2022 02:09 PM
Thanks for your answer!
Yes, I get the beeps.
Actually I restarted the printer to document the exact sequence of screens and - voila! Now the new blue cartridge is properly recognized as full. There are other partially used cartridges showing the same issue. So I will try the (expensive) "solution" by getting new cartridges and hope for the best.
Just in case: what connections are you referring to? Like trailing cable etc. or also the ink tubes?
For the belt replacement I dis/reconnected all the cables on the left side cover.
09-11-2022 07:38 AM
Detection of cartridge ink levels remains erratic. At best a new cartridge is detected as full (after a some reseating tries) but - seemingly at random - might come up as empty after a few power cycles later.
So far I never could get all 12 ink levels "approved" and move on to calibration.
So what to do now?