cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Brit2018
New member
2 1 0 0
Message 1 of 3
904
Flag Post

Solved!

Designjet Z3200 says it's printing but it isn't

HP Recommended
Q6718A
Mac OS X 10.10 Yosemite

Hi,

 

My z3200 prints fine on its own (colour calibration/print diagnostic etc) seems to communicate with the computer ok also, in that the computer knows when there's no paper in the printer, and when the printer is turned off for example, but will not print an image. When I look at the print queue it says Ready to print or printing, sometimes even the progress bar turns fully blue (please see picture) but then reverts back to emepty progress bar,  it won't print and doesn't produce any error messages.

 

Prior to the problem I had uninstalled all HP software and reinstalled with newly downloaded drivers. I was able to print fine yesterday but not today. I have performed the full troubleshooting Wizard Help faultfinding list of checks but nothing resolved the problem. I have not updated the printer firmware which is TR12-RB_13..0.0.2     OS RB_2.1.2 mainly because it was working fine before and I was concerned about messing things up. I have set it up as I had before but it's not printing. Am baffled and need help.

 

Hope someone can figure this out. Thanks in advance.Screen Shot 2018-03-01 at 15.44.38.png

1 ACCEPTED SOLUTION

Accepted Solutions
davidzuts
Level 13
7,130 7,062 558 1,025
Message 2 of 3
Flag Post
HP Recommended

Perhpas posting on a MAC board will be a better place to get an answer. Your description indicates a driver issue and other MAC users probably have more information then printer techs on this board. Just a suggestion.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
davidzuts
Level 13
7,130 7,062 558 1,025
Message 2 of 3
Flag Post
HP Recommended

Perhpas posting on a MAC board will be a better place to get an answer. Your description indicates a driver issue and other MAC users probably have more information then printer techs on this board. Just a suggestion.

View solution in original post

Was this reply helpful? Yes No
Brit2018
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Yes, I had come to the conclusion that it must be a driver issue. Meanwhile the printer has also developed an ink station error. Am starting to really hate this printer but ... hey. No doubt I shall get it sorted in the end.

 

Thanks for answering. Will head over to a Mac board once I have sorted the ink station error.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation