I bought the printer new in January, used it a couple of times with zero issues. Today I changed to roll size from 40" to 24" wide, and printed one print as expected (from Adobe Illustrator). However, every print I have tried after that one, rotates the image 90 degrees and shrinks the image by about half. I tried changing every setting imaginable with no change.
I have uninstalled all software twice with no change. I have tried on two different Macs with same result which tells me its either the software or the printer. Ive also reset the printer to factory settings, no change.