• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-05-2022 10:14 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Please note: I AM ON A MAC

 

I bought the printer new in January, used it a couple of times with zero issues. Today I changed to roll size from 40" to 24" wide, and printed one print as expected (from Adobe Illustrator). However, every print I have tried after that one, rotates the image 90 degrees and shrinks the image by about half. I tried changing every setting imaginable with no change.

 

I have uninstalled all software twice with no change. I have tried on two different Macs with same result which tells me its either the software or the printer. Ive also reset the printer to factory settings, no change.

 

Any idea what is going on and how to fix???

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.