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‎06-06-2023 04:33 PM

HP Recommended
Operating System: macOS 10.13 High Sierra

My Designjet 3200 errored out with an 86:01 and 23:11 after loading a cut sheet. Checked for obstructions but there were none. Cannot move the carriage left from the service station, even after turning unlock screw in back of service station by board. Did many shut down and start ups to no avail. Ran the service station diagnostics and it errored when it got to Moving Carriage Out of SVS. I also hear a click from the svs area when the error happens. 

As a result, I cannot remove and inspect the service station, as one of the two mounting screws for it is blocked by the carriage. 

Any ideas on how to "unlock" the carriage and move it out of the way? Thanks in advance!

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4 REPLIES 4

‎06-06-2023 04:54 PM

HP Recommended

It takes quite a few rotations to get the carriage out of the way and you really need to ensure you have a correct T10 driver. I guess it is possible that the drive gear that moves the internals of the service station is broken. Can you see any movement of the service station as you turn the screw. You could try pushing it backwards as you rotate the screw.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-06-2023 04:55 PM

HP Recommended

I also must mention that  upon startup the 23:11 error appears when the carriage attempts to move so I am unable to power off after the carriage has left the service station.

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‎06-06-2023 05:05 PM

HP Recommended

I've tried a couple T10's and did quite a few rotations . I didn't see any movement of the svs and I wasn't able to push it back while turning.. 

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‎06-09-2023 12:31 PM

HP Recommended

That is odd, is there any movement left to right of the carriage? Wondering if something is jammed underneath and also blocking the service station.  As you are rotating do you see any movement of  the service station, even the slightest?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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