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‎12-09-2020 07:25 AM

HP Recommended
Product: Designjet T120
Operating System: Microsoft Windows 10 (32-bit)

Designjet T120 - Printer is about 2 years old.  I do most of my printing on C size sheets 17x22 from rolls.  It prints great but sometimes it will cut the paper and sometimes it won't,  Randomly, it may cut a whole roll of paper or it might not cut for 30 continuous drawings.  Really is a pain to have to cut sheets with scissors.  Can anyone help?

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1 REPLY 1

‎12-09-2020 09:45 PM

HP Recommended

Known issue of failing cutters, in most cases replacing the cutter will resolve the issue. Cutter should move smoothly, if it chatters you definitely have a cracked gear in the cutter assembly.

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