cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Wallie78
Level 1
14 11 0 0
Message 1 of 8
939
Flag Post

Desperate for some help...

HP Recommended
Designjet T610
macOS 10.14 Mojave

Hi guys, getting these lines through my prints...tried all the troubleshooting and still getting them...any ideas to fix as desperate to get printing...it’s a designjet T610...any help greatly appreciated 

6AC49FF8-F65C-415C-8F3D-7C09BE4C2345.jpeg

 

33E341F2-5740-4A5B-8CB4-AC3D7C014FE2.jpeg

 

7 REPLIES 7
HJ47
Level 3
69 68 2 3
Message 2 of 8
Flag Post
HP Recommended

Hi, please check your printer firmware, another question did you moved printer from some where ?

Was this reply helpful? Yes No
Wallie78
Author
Level 1
14 11 0 0
Message 3 of 8
Flag Post
HP Recommended

Thanks will check firmware...yes the printer was serviced elsewhere but did have the issue there also...can’t seem to work out why this is happening..

Was this reply helpful? Yes No
HJ47
Level 3
69 68 2 3
Message 4 of 8
Flag Post
HP Recommended

This issue comes mostly  printhead related or firmware. 

you can download firmware from hp website 

let me know if you need help

Was this reply helpful? Yes No
Wallie78
Author
Level 1
14 11 0 0
Message 5 of 8
Flag Post
HP Recommended

Yes firmware is old but HP doesn’t seem to have any new firmware downloadable for T610

Was this reply helpful? Yes No
Wallie78
Author
Level 1
14 11 0 0
Message 6 of 8
Flag Post
HP Recommended

Thanks, Cannot find the firmware anywhere and get this reply if I try and access from Designjet utility

 

Screen Shot 2019-11-03 at 10.48.13 am.png

Was this reply helpful? Yes No
HJ47
Level 3
69 68 2 3
Message 7 of 8
Flag Post
HP Recommended

Better down load from hp website 

go to google write hp dj  T610 driver.

click on first link 

you will find firmware beneath drivers

better check your printer firmware first before downloading 

Was this reply helpful? Yes No
Wallie78
Author
Level 1
14 11 0 0
Message 8 of 8
Flag Post
HP Recommended

So I have already downloaded all that is available for the model....just cannot seems to update the firmware as get that pop up I uploaded above?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation