• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎09-18-2017 03:21 AM

HP Recommended
Product: Designjet T790 24''
Operating System: Microsoft Windows 10 (64-bit)

When attempting to direct print from a new laptop, which only has USB3 ports, I cannot print.  The Windows troubleshooter says it is because of incompatibility of a USB2 device (i.e. the Designjet T790 24'' printer) with the USB3 ports.

The Designjet T790 appears on the list of printers on the laptop, but when a document is sent it does not appear in the print queue and nothing happens.

Laptop is Dell Inspiron

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2017 05:28 AM

HP Recommended
Hi.
Probably you have a problem with plotter driver but firstly you must upgrade de firmware and then reinstall the driver .

I hope this helps
Best regards.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-18-2017 05:28 AM

HP Recommended
Hi.
Probably you have a problem with plotter driver but firstly you must upgrade de firmware and then reinstall the driver .

I hope this helps
Best regards.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.