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‎11-23-2021 10:15 AM

HP Recommended
Product: DesignJet T1300
Operating System: Microsoft Windows 10 (64-bit)

Hi, Could someone help me with this error 56:10 on the HP T1300. We have already exchanged the motor, sensor and encoder of the traction/feed shaft of the paper. We performed all calibrations and testing, which were completed correctly. But the error keeps coming up. In the Service Plot/Event Log the error presents itself as NVMlibTrans.cpp:1972. I appreciate it and I'm waiting for a return.

2 REPLIES 2

‎11-23-2021 10:51 AM

HP Recommended

Not sure if you changed this but the service documentation states that the Engine PCA is the part to replace if the encoder does not resolve the issue.

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‎11-23-2021 03:57 PM

HP Recommended

Hi! yes, I already made that substitution. I have another machine like that is working and so I can remove some parts to test. So far I have not been able to solve this error. It usually happens when you finish a print out or when you turn off the machine.

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