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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
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DesignJet 510 42in
Microsoft Windows 10 (64-bit)

When I try to print a test page it throws error 0x000000cb. If I try to print normally it doesn't do anything. I have the proper drivers installed.

I tried:

  • reinstalling the drivers
  • resetting windows
  • trying printer sharing through another pc
  • installing other drivers

A lot of devices are using this printer but never simultaneously. The firmware for the printer is also updated. I don't know what to do anymore. The printer got serviced but it never fixed this issue.

HP Recommended



Did you try to print a demo plot or internal print using printer front panel?


This will help you to rule out SW/drivers problems.


Cheers and GL.

I am an HP employee
HP Recommended



If any body face the below related proble of HP designJet T120/t520 printer relted, you must follow the below process:


original (2).jpg


At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)


Also try to Isolate the printer by removing any connectivity cables, printhead


Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)


PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081


Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=


original (1).jpgoriginal.jpg


N.B: Part No. CQ890-67081 is an older revision.


Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 


It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.

If problems with the FW, will not recommend you to use the old USB with the firmware again.


If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:









I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!



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I have the same error. 0x000000cb.   I can ping the printer.  It will not print anything form test print.  Depending on where I try to print a test page from I get either the above message or something about environment not found.  When I install the printer from install a printer, I can install it with an IP address.  It will recognize that and go to the drivers page in Win 10.   Then I can install that and nothing happens.   Nothing.  no error message.  It just sits there doing nothing.  If I open printer properties it doesn't show any document at all.  Just blank.  Now what?  

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