-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
08-09-2021 01:18 PM
Hey @0921wen
Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.
Regards,
MayS
08-09-2021 04:37 PM
There are a couple of possible causes of this error. First thing you want to try is making sure any network or usb cables are disconnected and then try restarting the printer. If it comes to ready, update the firmware by downloading the firmware, copying it to a USB stick and then inserting the stick in the usb port either on the control panel or on the formatter.
With the cables disconnected failure to start might be caused by a supply issue. In that case, remove all inks and print heads and power cycle the printer and load the supplies when prompted during the startup process.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.