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RogerWyan
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Error 86:01 on a Hp DesignJet Z3100 44" printer

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Z3100 Wide Format Printer
Mac OS X 10.11 El Capitan

Hi,

 

I get an error 86:01 on my printer. I replaced the belt because it was frayed but keep getting this error code. It would suggest a paper jam but after inspection that is not the case.

The carriage comes to rest over the Service Area with error code showing suggesting (according to Hp service manual) that could be the problem area. Suggestions?

 

Thank you,

 

Roger

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Mikeg81
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Hi,

 

Probably the carriage bushing is broken.

 

Remove the carriage and take a look at it.

 

Also, make sure the belt and trailing cable are installed correctly

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

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Mikeg81
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Hi,

 

Probably the carriage bushing is broken.

 

Remove the carriage and take a look at it.

 

Also, make sure the belt and trailing cable are installed correctly

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

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jasonmiamifl
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Seemed I posted 86:01 here before & I cleaned the encorder strip, also clean the metal rod & lubricated it.

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davidzuts
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I would go with Mike's suggestion. Most times when someone who has not done so before changes the belt, they turn the carriage over and the bushing has a habit of falling out or breaking in half.  See the link below for the location of the bushing.

 

https://www.youtube.com/watch?v=7tfki7Dk88g

HP T610 T620 T770 T790 T1100 T1120 T1200 T1300 T2300 Z2100 Z3100 Z3200 Z5200 Z5400 Designjet PrinterError code 86:01 after taking Carriage Assembly out for B...
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RogerWyan
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Hi Mike,

 

I replaced the broken carriage bushing and that corrected the error code 86:01. Thank you.

Now I'm getting a message to replace one of the printheads. First the message said printhead wasn't seated correctly.

I took it out and put it back in. Now it says to replace it. Suggestions?

 

Roger

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Mikeg81
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Hi,

 

There are a few possible causes.

 

- Ink cartridges.

Replace any ink cartridges below 30% and reseat the printehads.

Once the printer accept the printheads you can install the old cartridges to use the ink

 

- Bad contact between the printheads and the carriage

Clean the electrical contacts on the flex cables and printheads.

This could be related to bad flex contacts or Carriage PCA

 

- Dirty Drop Detector

Drop detector is not able to identify the working nozzles think the printhead is bad

On the following link is a document with the instruction to clean it

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00814402

 

- Dirty encoder strip

Carriage does not move to the right position so the drop detector check the nozzles

 

- Printhead

Nozzles are not working or there is an electrical problem with the printhead

On this case replace the printhead

 

Also, make sure the firmware is updated.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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RogerWyan
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Ok replaced carriage bushing and a couple print heads which solved previously mentioned issues.
Now I get System Error 87:10
Suggestions welcome
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davidzuts
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System Error: 87:YZ
Problem
Description:
Problem finding the Scan-axis encoder reading.
Corrective Action: Try the following:
 Upgrade the firmware.
 Clean the Encoder Strip.
 Replace the Encoder Strip  Page 6-91.
 Replace the Carriage PCA  Page 6-140.
 Replace the Trailing Cables  Page 6-92.

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Mikeg81
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Hi,

 

Make sure you installed the encoder strip and tensioner currently

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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alisonpt
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Did you fix it?

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