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HP Recommended

The 08:11 service error has to be the most frustration error code of the complete line of Designjet Printers.

Regretfully, HP did not engineer this error code to specifically identify the part that is defective. To HPs credit, they did engineer later models to provide more detail feedback.

Here is the frustration, the 08:11 service error requires a 'best guess' approach.

The defective part may be one of the following:

1. Defective Hard Disk
2. Defective Formatter Board
3. Defective Main Board
4. Defective Fan
5. Defective Control Panel

Replacing the HD and\or Formatter Board is easiest to trouble shoot.
Replacing the Main Board and\or Fan is time consuming with dozens of screws to remove and reassemble. I can't personally confirm the Control Panel fixed it. Never got to #5 on the best guess list. I've read countless post saying 'try this'. I'm posting here hoping for a fresh take.

 

For a detail breakdown on this error there is  service note here: HP Designjet Errors: The Five Most Common List

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
HP Recommended

Hello,

Thank you so much for your reply.

I did step replaced HDD but didn't work.

I replaced Main Formatter Board & it works error 08:11 error gone.

Passing all HP logo, Passing progress bar & initialising  printer but stick with error 03:10

I can do diagnose mode checking all electronic module.

When it comes to DO you want to check power supply?

I press yes then it come with  01.0:10 error. See attached photo.

I will post all LED status on each board to get idea.

Please help me what to do now?

IMG_20190826_174116.jpg

HP Recommended

I solved problem. I changed power supply & it work. No more error.....Haha...:) Very Happy

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