cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
88RC
Level 2
25 24 0 2
Message 1 of 63
21,207
Flag Post

Error Code 08:11

HP Recommended
HP DesignJet Z5400 PostScript
macOS 10.12 Sierra

Here is my situation. After transporting my z5400 printer to our new office location and plugging it in, I received the error code 08:11 and It never goes past 1%.

 

 

The manual doesn't list the 08:11error code and i don't know where to start. Please advise.

62 REPLIES 62
davidzuts
Level 13
7,130 7,062 558 1,025
Message 2 of 63
Flag Post
HP Recommended

This is a communication error between the formatter and the touch panel. First thing to try is with the power cord disconnectedf loosen the 2 screws in the rear that secures the formatter (place you plug network cable or usb to computer or network), pull the formatter out and then put it back in and tighten the srews again, put power cord back,  turn it on  and see if it comes to ready.

Was this reply helpful? Yes No
88RC
Author
Level 2
25 24 0 2
Message 3 of 63
Flag Post
HP Recommended

No luck...What's next?

Was this reply helpful? Yes No
Mikeg81
Level 10
Level 10
2,276 2,235 113 242
Message 4 of 63
Flag Post
HP Recommended

Hi,

 

Check the combinatioon of the 3 LEDs on the formatter.

 

Are they ON, OFF, Flashing?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
88RC
Author
Level 2
25 24 0 2
Message 5 of 63
Flag Post
HP Recommended

first light is on, not flashing.

Was this reply helpful? Yes No
88RC
Author
Level 2
25 24 0 2
Message 6 of 63
Flag Post
HP Recommended
Any suggestions? Your help would be appreciated.
Was this reply helpful? Yes No
Mikeg81
Level 10
Level 10
2,276 2,235 113 242
Message 7 of 63
Flag Post
HP Recommended

Hi,

 

If the Led 1 is flashing, 2 and 3 off you need to replace the HDD.

What is the model number of your printer? depending the model number of your printer is the part to order.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
88RC
Author
Level 2
25 24 0 2
Message 8 of 63
Flag Post
HP Recommended
LED one is not flashing, it's solid.
Was this reply helpful? Yes No
88RC
Author
Level 2
25 24 0 2
Message 9 of 63
Flag Post
HP Recommended

Any suggestions? Your help would be appreciated.

 

Was this reply helpful? Yes No
88RC
Author
Level 2
25 24 0 2
Message 10 of 63
Flag Post
HP Recommended

Mike G, do you now what I should do next?


My printer model is HP DesignJet Z5400 PostScript.
The error code is 08:11
The printer won't initialize past 1%
The first LED is On but not blinking
The second and third LED are off

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation