Error Code 08:11

[Mikeg81]

Hi,

Whats the product number of ur printer?

[88RC]

I thought z5400

[Mikeg81]

Hi,

Look for the number on the back of the printer were the serial number is.

Is 6 diggits long and ends on a letter

[88RC]

E1L21A

[davidzuts]

Try the emergency firmware upgrade.

Emergency firmware upgrade with USB flash drive

When it is not possible to perform a firmware upgrade using the normal procedures (for instance, in case of a System Error and the Embedded Web Server is unavailable), it is possible to perform an emergency firmware upgrade using a USB flash drive. Follow the next steps:

1.Copy a valid FMW firmware file onto a USB flash drive. This file is provided in Designjet Online. Remove all other contents in the flash drive.

2.Turn off the product.

3.Connect the USB flash drive to the USB host port on the formatter.

4.Turn on the product and follow the instruction on the Touch Control Panel.

[88RC]

I appreciate the response and suggestion. I am having a little trouble, I am on a mac os and the firmware download is not an option to download, so do i chose any of the windows firmware to download?

[davidzuts]

It should not matter since you are downloading and copying the fmw file to a USB thumb driver. Go to the link below and as you can see MAC is also listed. Remember you are not sending the firmware from the computer since the plotter will not boot. You copy the file to the root directory of the thumb drive and insert the drive into the port on the formatter and then turn on the plotter. It will see the new firmware and give you instructions to follow right at the printer. Once done the plotter should restart or it will tell you to turn off and then back on. If the firmware does not load at the printer the most likely issue is a bad hard disk.

http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=12710184&swItemId=pl_124954_5&swEnvOid=22...

[88RC]

Thank you... I will try tomorrow.

[Mikeg81]

Hi,

Here is the part number

E1L21-67013 SATA HDD w/ FW CH SV

Make sure you follow @davidzuts recommendation first

[88RC]

I tried installing Firmware but it never did anything, just the same error 08:11..  This is sad, i have printed less than 20 times on it. 

Wher can i buy the Hard Drive? Can I buy it local in Dallas?