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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Recommended
1.
Make sure that there is no paper jam restricting the movement in the paper path.
2.
Run the 0065-04 Media Input - Check Scan motor diagnostic and check if the motor status is OK.
3.
If, after rebooting, the issue persists, then your Support representative is needed to repair the printer on site.
You should be able to find the service manual online and find instructions on how to run the diagnostic tests mentioned.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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