• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎09-09-2020 02:59 AM

HP Recommended
Product: Q6652A Z6100 60"
Operating System: Microsoft Windows 7 (64-bit)

Error in Electronics Module Test, check the Sausalito, Checking Gauntlet memory.

The test stops without any notification. Even the reset button from frontpanel is not working. Only way to reset the printer is to switch off the power.

After changing the sausalito pcb to a new one same error exists. Also changing the firmware not change the error (11.0.0.2 and 11.0.2.4 newest).

Questions: What is a Gauntlet memory? Any ideas what kind of error this can be?

2 REPLIES 2

‎09-09-2020 06:02 PM

HP Recommended

Checking the service manuals, the 11 errors are stated to be associated with trailing cable issues, are you sure all the carriage trailing cables are properly seated on both ends?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-10-2020 08:41 AM

HP Recommended

All carriage trailing cables are properly seated.

Why you think this is an 11 error?

Did you know  what is the Gauntlet memory?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.