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Designjet Z3200

hi, I have a Z3200 plotter and i have replaced the carriage belt. after completing the repairs, i turned it on and my E and LM inks showed OUT OF INK but there is plenty of ink in them. to clarify, i installed another E  and LM ink. but after while, the E again was indicating OUT OF INK. What could be the issue? please help. TIA

3 REPLIES 3
HP Recommended

Hello @dinusha 

That could be a problem with the ink supply station that is not properly recognizing the ink cartridges.

I am an HP employee
HP Recommended

Dear HarryCR, thanks for your reply. I have done an ISS diagnostic and was successfully passed. How do i get around this error? Could it be a simultaneous chip error on both inks? 

HP Recommended

Could be defective cartridges. Are these brand new HP ink cartridges? If they are HP should help you with warranty.

I am an HP employee
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