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fiona123
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5 3 0 1
Message 1 of 33
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'Faulty printhead' message on new printhead

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DesignJet 500
Microsoft Windows 10 (64-bit)

Plotter said to replace magenta printhead.  I've replaced it with brand new HP printhead but it still says 'faulty printhead'  Code 0134.   I've looked under the printhead carriage and there are no apparent obstructions.   This is a 15-year old DesignJet 500 that has been a workhorse and was still printing perfectly until this problem.    I  hate to give up on this great machine!   Any suggestions?

32 REPLIES 32
amazzone69
Level 1
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Message 2 of 33
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I have the same problem with my printer "HP designjet 510".
Today I replaced 3 printheads and there is the error on all the new ones. Help me! 
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denis1304
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Message 3 of 33
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Hello

 

I have same problem. Have you find solution for your problem?

 

Thanks

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jasonmiamifl
Level 7
880 810 37 84
Message 4 of 33
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use replace printhead option & move carriage box out.  unplug power cord,

 

remove the problem printhead, you should use a syringe & draw out ink.. no bubbles.

 

clean contact...power on, when prompt & insert the printhead...

 

might work  ............

 

=========

 

now on Ebay & many way out of date printheads available... buy those in dark color with cyan

butterfly...  date at least  2014 .

 

keep trying, you problem should solved... unless your new printhead also way too old as I mentioned

above.

 

PS :
I just bought 2 set remanufactured #11 printheads  from China for $40 a set..last year I repaired on

with those printheads & printer was working fine... no differents.  

 

Good deal, just one black selling over $46 on Ebay, Amazon eve much higher.

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denis1304
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Message 5 of 33
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We installed 3 new printheads and all 3 were rejected by printer.
Now I have ordered an old stock from eBay and will see how it works.
Looks like HP made some "changes" to chip on the head and printer won't accept them.

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amazzone69
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Message 6 of 33
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Hi, I bought expired heads and now my printer works. 😞

 

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fiona123
Author
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5 3 0 1
Message 7 of 33
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I bought older printhead and now it works!  Perfectly!  Thank you !!!

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fiona123
Author
Level 1
5 3 0 1
Message 8 of 33
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Now I've replaced it with an older printhead and it works perfectly!  Yay!  Horray!!!

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tabcom
Level 3
86 47 0 4
Message 9 of 33
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HP Factory error.

 

I've been told HP is writing a firmware update for the printer.

I would suggest returning them and finding older unopened boxes on ebay or amazon.

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
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jasonmiamifl
Level 7
880 810 37 84
Message 10 of 33
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I really doubt, if hp ever write a new firmware for that old  printer  ...

 

All other model printers having similar problems, as far as I seen on my own

 

Z2100, Z3100, Z3200, DJ500, DJ800.....

 

no matter what, myself got thru all the time  .   most users had no patience, experience etc etc.

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