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‎07-26-2018 08:30 AM

HP Recommended

I've also heard HP is discounting production of printheads all together at the start of 2019.

 

The Designjet 500/510/800 series is the best HP ever made in wide format printing.

 

Fortunelty, the Chinese will continue to produce reliable consumibles into the future.

 

 

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
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‎07-26-2018 11:03 AM

HP Recommended

A door closed & another window opens ... I just bought 2 set of #11 remanufacture printheads on Ebay

for $68 included shipping...

 

I also bought 1 set of 4 #70  for Z2100    $ 58.00...  hp inks , printheads are sky high now  & have to find an alternatives....

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‎08-01-2018 04:19 AM - edited ‎08-05-2018 06:50 PM

HP Recommended

Hi fiona123,

 

HP is developing new firmware that prevents the error. Bookmark this page and check back often for more information. http://support.hp.com/us-en/document/c06098737. When the firmware is published, the document will be updated.

 

Hopefully this helps you.

I am an HP Employee
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‎08-08-2018 11:38 AM

HP Recommended

Hi there

I have an HP designjet 500 that had issue with the new printheads. i tried to install the new firmware as shown by Kae_Lus but I came up with this error message.

 

I have tried it to 2 diffrent laptops (win xp and win 10), and both of the had the Hp designJet 500 drivers.

I also enabled the message queing in control panel /windows compnents.

Any ideas?

Thank you

 

HP ERROR.jpg

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‎08-10-2018 12:13 PM

HP Recommended

I am getting a bad feeling about this...

 

The firmware update download did not work. I stumbled across a later version HP_DesignJet_500_800_FU_3.8 that claims to install but the printer never shows instructions nor an updated firmware version and now HP have taken down the help page in the link above.

 

 

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‎08-10-2018 12:23 PM

HP Recommended

Just buy older printheads.  Don't mess with firmware.

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‎08-10-2018 12:29 PM

HP Recommended

Fiona,

 

Thanks for the advice but we already have the printheads from CDW, they were expensive and not returnable since we opened the packages.  I guess if we have no choice we will buy another set from a vendor with older stock.

 

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‎08-14-2018 06:42 AM

HP Recommended

Hi Kae Lus

The links you provided dont work anymore. Do you know whats up? I had problem with firmware instalation. Is hp going to release anything newer that might work?

Thank you.

 

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‎08-14-2018 08:57 AM

HP Recommended

Hi MENELAOS,

 

You can also download the FW from this link, i tested and it seems working fine.

 

www.hp.com/go/designjet500/firmware

www.hp.com/go/designjet800/firmware

 

 

 

Hope it helps

Although I am HP Employee
I am speaking for myself and not for HP

Please click the Thumbs up icon below to say “Thanks” for helping! .
If my post help resolve your issue, please mark as "RESOLVED"
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‎08-17-2018 06:27 AM

HP Recommended

Cyun thank you for all the help.

I downloaded the firmware from the links you provided and now the old printheads I had work again. Previously I got the message to replace them due to poor quality.

I will try the new ones when I have them.

Keep up the good work!

 

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