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ETIC_Algarve
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Solved!

Firmware Update stuck on hourglass

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HP Design Jet Z3200ps Photo Series
macOS 10.13 High Sierra

While upgrading firmware on my Design Jet Z3200ps Photo to version TR12-RO_16_00_00-1 the plotter got stuck on the hourglass with a loading bar apparently full.

 

Does anyone had this issue and a solution for it?

It's been like this for almost 24 hours and i'm afraid doing anything.

 

Below there's an image:

20180626_124030.jpg

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jasonmiamifl
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There are    A  & B   firmware versions... look at the right side back cover & you can find the version    A  or B , then make sure your download the right one.

 

no big deal.... try again.... if success & printer will reboot & hourglass with start from 1%....

 

good luck.

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jasonmiamifl
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There are    A  & B   firmware versions... look at the right side back cover & you can find the version    A  or B , then make sure your download the right one.

 

no big deal.... try again.... if success & printer will reboot & hourglass with start from 1%....

 

good luck.

View solution in original post

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ETIC_Algarve
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Thanks for the answer jasonmiamifl.

 

I did check the A & B version and the correspondant firmware version.

 

By try again are you saying that i can shut down the plotter and try to update the firmware again?

 

Thank you very much...

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jasonmiamifl
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If the hourglqass staying there forever , what else can you do ?

 

Myself encountered that problem many times & had no choice & had to shut it off from the switch on the back.

 

try, it will boot up fine....     

 

do it again, be patience, do not touch any key while printer updating..... screen  finished faster & printer finish much slower.

if success & printer will reboot by itslef & hourglass start counting.

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ETIC_Algarve
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Hello again jasonmiamifl and thanks once more for the attention.

 

Indeed, I was just checking 'cause I was afraid that by shutting down the plotter something might go wrong, but once I did that and reboot it everything was fine and the firmware update was made.

 

Thanks for everything!

 

Cheers 😉

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jasonmiamifl
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haha, this is the best way to learn... you won't find it in HP service manual....

 

I never afraid problems.... more I encounter & more I learn which make life easier in future.

up to this moment, I have 7 HP designjet printers & 3 designjet scanners, no bs.

 

Come to this board more often.....

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