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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Bobby17
Level 3
57 37 5 0
Message 1 of 5
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Firmware question

HP Recommended
designjet 5500 Q1253A 60 inch
Microsoft Windows 7 (32-bit)

here is what I have machine data.jpg

 

Here is the installed HD

 

installed HD.jpg

 

My belt broke so I did a boot up to see of hd would spin as this is condition of the Designjet 5500 as I acquired it in

 

 

read out on boot up.jpg

 

According to my searching the Firmware S.56.07 is for a 42 inch Designjet 5500 ?

 

But the inserted HD has a firmware of S.06.02 RTL

 

If the firmware S.06.02 RTL is correct and on the HD why should the boot up show a firmware of S.56.07 which is for

a 42 inch designjet 5500 . the 60 inch Designjet is set up for dye ink at present

 

Thanks for any help

 

Bobby

4 REPLIES 4
Repairatrooper
Level 13
Level 13
10,436 10,273 1,062 3,115
Message 2 of 5
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HP Recommended

The tag on the disk would be the firmware that was installed originally on the drive when the device was shipped. Updates would obviously change the installed firmware but the sticker would never get changed.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Bobby17
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Message 3 of 5
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I wonder why the firmware for a 42 inch Designjet  5500

would be installed on a 60 inch Designjet  5500 ?

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D Hook
Level 7
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Message 4 of 5
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HP Recommended

Size of printer doesn't matter when it comes to the firmware.  It will work on either size.

 

https://www.ebay.com/itm/143412444112?hash=item21640c3bd0:g:COYAAOSwSKJdplac

 

However, the RTL firmware is for Non-Postscript (PS) printers only. PS printers take a different firmware.

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Bobby17
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Message 5 of 5
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Thanks for the replies but it make you wonder why some one would set up a Designjet 5500 that is a 60 inch

to run as a Designjet 5500  42 inch ?

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