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John-McKenna
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Firmware update for C7769B

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Designjet 500 24, Model C7769B
Microsoft Windows 10 (64-bit)

I have a HP designjet 500 24, Model C7769B.

We have always used it local to the computer.

We recently moved offices and upgarded all our computers, we are now trying to connect to the printer over the network, on up to date computers running windows 10.

 

There doesn't appear to be any device driver software that will achieve this, we tried a 10/100 network card, with the closest printer driver software that was recommended (hpdj510wx64glen).

However error code 61:05 came up on the printer.

 

I have been informed that

"There isn’t an HP Windows 10 driver for the DesignJet 500. You can use the 510 driver (hpdj510wx64glen) if you have a GL/2 card installed, it doesn’t look like you do as the driver you mention would work if you did"

 

However, I believe it's not just as simple as installing a GL/2 card, as the firmware is old, (as the printer is over 10years old) the firmware needs updating.

Again I have been informed that

"The problem you’re going to have is the firmware upgrade. HP have long since removed the firmware from their web site"

 

I don't feel I should be spending money to replace something there is really nothing wrong with.

 

P.S some genius broke the type B USB port during the move!!

 

Anyone know where I can get the firmware? or any other advice on how I can get the printer to work, please? 

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davidzuts
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Some people have reported success using the windows 7 64 bit driver. It is at the link below. Give it a shot and see if it works.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/swI...

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davidzuts
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Some people have reported success using the windows 7 64 bit driver. It is at the link below. Give it a shot and see if it works.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/swI...

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John-McKenna
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@davidzuts,

 

Thankyou, that worked a treat 🙂

 

That was without any network card or GL/2 card installed, and firmware version A.02.08.

As the type B USB port was damaged, our I.T. guy just used a TP link parallel port to ethernet adaptor and connected it to our server.

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