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‎06-03-2016 01:17 PM

HP Recommended
Product: Designjet T1100ps 44 inch
Operating System: Microsoft Windows 10 (64-bit)

We are getting error 81:03 messages in the middle of multi page pdf print jobs.

Our current firmware version is: TJ6-TAJ6_6.0.0.4

Do we need to upgrade the firmware? If yes, where do I find the current version for download?

 

Any help is greatly appreciated.

 

L

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2016 08:36 AM

HP Recommended

81:03 is an error with your Media Advance.  You can try to restart the printer, power down at the back and unplug the power cord.  While powered  down and unplugged hold the power button at the front panel for 10-15 seconds.

 

This can sometimes clear an error that is logged in the main boards and will not clear.  

 

To search for FW go to... HP.com -> Support Tab -> Enter your printer info.

 

The T1100 it is an obsolete printer, so HP has stopped putting out recent versions of FW and getting parts through them will be difficult since they no longer suppport this model printer.

 

I would recommend looking into a new plotter, using an HP Rebate for the T1100 should get ya a nice discount on the new machine.

 

Hope this helps.

View solution in original post

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3 REPLIES 3

‎06-07-2016 08:36 AM

HP Recommended

81:03 is an error with your Media Advance.  You can try to restart the printer, power down at the back and unplug the power cord.  While powered  down and unplugged hold the power button at the front panel for 10-15 seconds.

 

This can sometimes clear an error that is logged in the main boards and will not clear.  

 

To search for FW go to... HP.com -> Support Tab -> Enter your printer info.

 

The T1100 it is an obsolete printer, so HP has stopped putting out recent versions of FW and getting parts through them will be difficult since they no longer suppport this model printer.

 

I would recommend looking into a new plotter, using an HP Rebate for the T1100 should get ya a nice discount on the new machine.

 

Hope this helps.

Was this reply helpful? Yes No

‎06-08-2016 11:45 AM

HP Recommended

Will try

@TomB3 wrote:

81:03 is an error with your Media Advance.  You can try to restart the printer, power down at the back and unplug the power cord.  While powered  down and unplugged hold the power button at the front panel for 10-15 seconds.

 

This can sometimes clear an error that is logged in the main boards and will not clear.  

 

To search for FW go to... HP.com -> Support Tab -> Enter your printer info.

 

The T1100 it is an obsolete printer, so HP has stopped putting out recent versions of FW and getting parts through them will be difficult since they no longer suppport this model printer.

 

I would recommend looking into a new plotter, using an HP Rebate for the T1100 should get ya a nice discount on the new machine.

 

Hope this helps.

Will try, thanks so much TomB3! 

 

Was this reply helpful? Yes No

‎08-31-2016 03:04 AM

HP Recommended

Hi,

 

As mention "Tom" information if not working or you aren't understand, please download firmware from the below: Firmware and Driver

 

Thaneir have installation process.

 

 

Thanks,
Rashed


I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.

If your problem is solved please click the "Accept as Solution" button

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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