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‎08-08-2018 06:44 PM

HP Recommended
Product: HP Deskjet 5820
Operating System: macOS 10.13 High Sierra

I have forgotten my admin password after changing it from the default. I have tried several known combinations.

 

 

I've done the wireless + cancel button  and its not working

also tried to do a hard reset by disconnecting the printer from the power and keep it for 30 sec then plug the power cord while pressing the power and cancel buttons..

 

 

nothing worked for me.

 

is there any way to completly wipe the settings and configurations from my printer.

 

thanks in advance

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2018 10:28 PM

HP Recommended

@FMAMJ

 

Thanks for reaching out to us on HP Forums.

 

I understand that you need assistance in resetting the admin password for your HP DeskJet GT 5820 All-in-One Printer. I'll be delighted to assist you.

 

I have sent you a private message with the steps to perform a semi full reset on the printer. 

 

Hope this information helps. Let me know how it goes.

 

Cheers! 

View solution in original post

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3 REPLIES 3

‎08-09-2018 10:28 PM

HP Recommended

@FMAMJ

 

Thanks for reaching out to us on HP Forums.

 

I understand that you need assistance in resetting the admin password for your HP DeskJet GT 5820 All-in-One Printer. I'll be delighted to assist you.

 

I have sent you a private message with the steps to perform a semi full reset on the printer. 

 

Hope this information helps. Let me know how it goes.

 

Cheers! 

Was this reply helpful? Yes No

‎08-10-2018 04:16 PM

HP Recommended
@MKazi thanks so much .. that solve my issue.
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‎08-10-2018 04:23 PM

HP Recommended

@FMAMJ,

 

I am glad that the issue has been resolved. 

 

Take care and have a blessed week ahead.

 

 

DavidSMP
I am an HP Employee

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