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Cyakovich27
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Forgot the admin password for my printer

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I have an HP desk key 2622 and have the same problem. How do I reset or recover that password?

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DavidSMP
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@Cyakovich27,

 

Good Day.  A warm welcome to the HP community. Superb description and terrific observations made regarding the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

  • Provide the complete model# and product# of the printer to assist you correctly.
  • Is it an Officejet 2622 or Deskjet 2620?

I am asking you this question because if it is an Officejet 2622 there is no wireless connection for this printer. Check the product specs: https://support.hp.com/us-en/product/hp-officejet-2620-all-in-one-printer-series/5357283/model/53852...

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

  • From this user guide: http://h10032.www1.hp.com/ctg/Manual/c05439290 restore network defaults on the printer if the printer is a Deskjet 2600 series printer. Refer to page 69 for instructions on how to do it.
  • This should fix the issue.
  • Otherwise, try using the default username which is admin and the default password which is also admin and check if it works. Type the username and password in lower case.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

DavidSMP
I am an HP Employee

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caeled
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I have a designjet T795 with the same problem.  I need to reset the admin password

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