• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎01-11-2024 05:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I see this question was asked before.  Did anyone get a work around or a fix?  I cannot use the program on two devices.  It is interrupting the work flow.  This has been an ongoing issue since June 2023.  Wondering if there is a previous version of HP Click around.  The latest update seems to have started this issue.

 

Thanks in advance!

Category:
2 people had the same question
2 REPLIES 2

‎02-15-2024 12:42 PM

HP Recommended

We are experiencing the same issue with the latest version of HP Click, v3.7.83. We did find out that if we bypass the POE Cisco phone which the PC is getting its network from and we plug the network to the PC directly into the wall, the network does not drop when we run a print job via HP Click. Does anyone else have any ideas on this? I've read through many forums, and it seems HP is not responding to any of these network drop issues from HP Click.

Was this reply helpful? Yes No

‎02-26-2024 04:13 PM

HP Recommended

HP stated that this is a known  issue,m and here is how you fix it:

 

Go Device Manager > Ethernet Adapter > Select NIC card and right click on it and select properties > select Advanced Tabs
Go to:
Transmit Buffer - Change value to 2048
Receive Buffers - Change to 2048

Tested printing with HPCLick and able to print with no issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.