cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
ajk98
New member
2 1 0 0
Message 1 of 3
298
Flag Post

HP DESIGNJET 5500ps Not printing RED colour

HP Recommended
HP5500PS
Microsoft Windows 7 (64-bit)

20200526_104607_resized.jpg20200526_104458_resized.jpg20200526_104454_resized.jpg20200526_104440_resized.jpgHi, can anyone help with a colour printing issue on my HP5500PS 42inch. I am unable to print the red colour for some reason it is looking like a salmon, pinky or brown even green depending on seting. I have also changed the cartridge for Magenta and Light cyan as they were showing low 24% on the front panel. I am printing on matt paper and set to other 1 setting. I have now done a image test print all the colour strips look fine black, cyan, magenta, yellow, l/cyan and l/magenta no banding or anything great. Did a test print for the image of the train and paint cans and the train is like a light bluey colour and the red is like a orange colour not red. The we are open is supposed to be red. Can anyone help on this issue if had the same problem before.

 

Thanks for any advice.

2 REPLIES 2
Jorge70
Level 4
101 101 6 13
Message 2 of 3
Flag Post
HP Recommended

Hi.

Put the correct setting media. The ink  emulsion on matte paper is not correct when the media profile not matches with the real media that You are using. 

Try upgrade the media profile in your printer.

 

Was this reply helpful? Yes No
ajk98
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi Jorge,

 

Thanks i have managed to get the red to print now. It was a driver issue so i removed the driver that was installed HPGL2 and downloaded the Postscript driver HP5500ps 42 put it the settings to print on the matt media and it is now a perfect red colour.

Thanks for the help.

 

Regards 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation