• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎12-12-2023 07:08 AM

HP Recommended
Product: HP DesignJet T120 24-in Printer

HP DESIGNJET T120 - BLUE SCREEN ON DISPLAY WITH CODE: B3392736

Category:
1 person had the same question
6 REPLIES 6

‎12-12-2023 07:46 AM

HP Recommended

Most commonly the firmware USB stick on the formatter is bad and needs to be replaced. HP sells the part through the HP parts store. Use HP partsurfer to confirm part number based on the serial number of the unit.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-15-2023 06:29 AM

HP Recommended

Didn't see a USB.

Did notice that the Cartridge Holder is stuck on the outermost side of the printer and locked in place.  Since the printer wont power up, there's no way to have it moved.  Seems to be a booting up issue.

Was this reply helpful? Yes No

‎12-16-2023 09:42 AM

HP Recommended

The USB is internal and you must remove the left side cover to see it.  You cannot see it from the cartridge cavity.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-18-2023 11:13 PM

HP Recommended

Unfortunately, the blue screen with the code B3392736 on your HP DesignJet T120 24-In Printer indicates a hardware or firmware issue, and there's no single solution that fits all cases. However, I can offer some possible solutions based on what I've learned from various resources: Common Causes: Faulty Firmware USB Stick: This is the most likely culprit according to reports on HP forums and communities. The firmware stored on the USB stick inside the printer formatter could be corrupted. Hardware Malfunction: Other hardware components like the formatter board or printhead could be malfunctioning, causing the blue screen error. Internal Cable Issues: Loose or damaged internal cables connecting components within the printer might also be responsible. Possible Solutions: Restart the Printer: This basic step can sometimes resolve temporary glitches causing the blue screen. Power off the printer completely, wait for a minute, and then power it back on. Update Firmware: Updating the printer's firmware to the latest version can fix bugs and address compatibility issues. Download the appropriate firmware update from HP's website and follow their instructions for installation. Replace Firmware USB Stick: If updating the firmware doesn't solve the problem, replacing the faulty firmware USB stick might be necessary. You can buy the replacement part from HP directly or through authorized retailers. Reset to Factory Settings: Resetting the printer to factory settings might clear any software conflicts causing the blue screen. Consult the user manual for instructions on how to perform a factory reset. Contact HP Support: If none of the above solutions work, it's best to contact HP Support for further assistance. They can help diagnose the specific issue and recommend the best course of action, which might involve repair or replacement. Additional Tips: Keep in mind that opening the printer and replacing parts yourself might void your warranty. Consider contacting HP or a qualified technician if you're not comfortable with performing repairs. When contacting HP Support, provide them with the exact error code (B3392736) and any other relevant information about the blue screen, such as when it appears and what you were doing before it happened. This will help them diagnose the problem more quickly.

Was this reply helpful? Yes No

‎12-19-2023 08:50 AM

HP Recommended

how does one open the cover?

Was this reply helpful? Yes No

‎12-19-2023 08:52 AM

HP Recommended

how does one open the left side cover to get to the USB?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.