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‎05-17-2019 11:46 AM

HP Recommended

I have recently come across this error.  It doesnt pass 20% initializing before the system error.  LED 1 & 2 are lit on the formatter board.  The error is 79:04.   Any advice would be appreciated, before I go through HP for the costly repair.  Thanks in advance 

Luke

4 REPLIES 4

‎05-17-2019 03:10 PM

HP Recommended

I would attempt to update the firmware before doing anything else on the machine. If firmware does not resolve, remove all supplies (cartridges and print heads), power cycle unit and insert supplies one at a time when prompted.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-21-2019 09:41 AM

HP Recommended

 

 

hello 

I had this problem . 

I replaced the hdd 

and it worked 

 

https://www.ebay.co.uk/itm/283429883592

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‎08-24-2019 10:26 AM

HP Recommended

Hello.  Thanks for your response.  I still have a question.  How would I go about updating if it doesnt initialize, and I can't enter diagnostic mode either.  Thanks again for your help.

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‎08-27-2019 07:45 PM

HP Recommended

Have you tried to do a file clean up on the drive?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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