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kvaughan88
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HP DesignJet 500ps42

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HP Desktop All-In-One
Microsoft Windows 10 (64-bit)

After a windows update my computer won't print to my HP DesignJet 500PS42. When I go to installed printers it no longer show up that way, instead is says "HP Designjet 500PS42+HPGL2 Card". When i select that one as my printer is says "The document canot be printed" and "an error occurred while printing the document. I have tried updating the driver and it says that it already has the corect driver. I have uninstalled and reinstalled and still nothing. Any clues on what to do?

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meat1820
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are you using the HPGL2 card or you using USB?

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Malik19
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I am having the same issue with my DesignJet 500 42 plugged into my network with a CAT6 network cable. My printer has a HP JetDirect 625N network card installed.

 

I have been printing fine for years from my Windows 10 Pro machine. Now, after the Windows Update 2 days ago, I can't get it to print. When I try to print a file using Adobe Acrobat DC, I get "The document could not be printed" and then "An error occurred while printing the document". When I try to print from Adobe InDesign 2020, the program just crashes.

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Gordon-75
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I have the same issue.  After windows updated to build 2004 my HP design Jet 500 stopped printing.  I can't revert back to a previous build as I had done a windows reset. (due to other windows issues!).  I'm using a single port print server over my CAT 6 network.  It's been working well for several years, but has now quit.  I tried re-installing the plotter as a local machine and the same thing, not plotting.  Hopefully either HP will fix the drivers for the plotter, or Microsoft will fix the issue with an update to windows 10.

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Takis22
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HP Designjet 500+HPGL-2 card driver has problem with Windows 10 x64.

Windows cannot communicate with the printer after some of the latest updates.

I have tried all available drivers (6.1 / 2006, 8.1 / 2013)

The HPGL-2 card is working properly.

The usb connection is working properly.

Please update the driver.

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kvaughan88
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USB

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meat1820
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https://youtu.be/CWARLO4RNhs

have you tried this yet, see if it helps you.

If you have an older printer for which HP no longer provides a full-featured printer driver, this video explains how to install an alternate printer driver.T...
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Malik19
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SOLVED!!!

 

I just read the solution on a similar post about the "HP DesignJet 800 not printing" by a user named @CorvusTyto.

 

On my Windows 10 machine, I went to Windows Update, clicked on "View update history", found Windows Update KB4560960 and UNINSTALLED IT.  Then, I rebooted my computer as directed and walaaa... I could print to my HP DesignJet 500 42 again as normal!

 

Apparently, Microsoft is aware that there update caused this problem and they are working on a fix as shown in the "Known issues" section of https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

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