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HP DesignJet 510 plotter will not respond

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HP DesignJet 510
Microsoft Windows 10 (64-bit)

Hello, We have had this plotter for about 10 years. It has a jetdirect print server attached to it, that seems to be working fine, the plotter is non responsive , If I hook my USB cable directly to the plotter and bypass the network it crashes my print spooler when I try to print to it, and the printer does nothing. Also when I open the lid the carraige does not come out like it is supposed to.

Any ideas?


thanks in advance for reading this 

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Disconnect USB cable and network cable.

Try to print some internal test.

If internal test print ok then reinstall driver and print something by USB.

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I have had the same problem since the May 2020 Windows 10 update.  The only way I could print was to use an old Windows 7 pc as a print server.  I'm sure this is a Microsoft issue.  I have HP Designjet 510 42" plotter and posted about this a couple of weeks ago.  I unistalled the major May 2020 update and was immediately able to print again but windows reinstalled it automatically later and would not allow me to again unistall.

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