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07-16-2020 03:05 PM
Hello, We have had this plotter for about 10 years. It has a jetdirect print server attached to it, that seems to be working fine, the plotter is non responsive , If I hook my USB cable directly to the plotter and bypass the network it crashes my print spooler when I try to print to it, and the printer does nothing. Also when I open the lid the carraige does not come out like it is supposed to.
thanks in advance for reading this
07-21-2020 11:43 AM
I have had the same problem since the May 2020 Windows 10 update. The only way I could print was to use an old Windows 7 pc as a print server. I'm sure this is a Microsoft issue. I have HP Designjet 510 42" plotter and posted about this a couple of weeks ago. I unistalled the major May 2020 update and was immediately able to print again but windows reinstalled it automatically later and would not allow me to again unistall.
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