-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- HP DesignJet T1700 paper driver problems

Create an account on the HP Community to personalize your profile and ask a question
02-18-2025 05:44 AM - edited 02-18-2025 05:45 AM
Hi, after replacing the spittoon the printer has problems loading the paper, I can't see why it's having problems but it report problems with the Paper motor.
Is this the CH538-67076 Scan-axis motor Poly-V as shown here? https://printcopy.info/?mod=pc&brand=HP&model=DesignJet+T1700&page=11
I get the error code 0065-0002-0008.
During the paper drive test I also get that the following has values out of range, PosErr, MaxPWM and MinPWM.
Best regards,
Henning
02-18-2025 06:49 AM
Scan axis motor drives the print head carriage not the paper. Did you perform the required calibrations listed in the service manual after changing components. If not I suggest you find the service manual online and ensure you followed all required steps. The manual will also decode that error you are seeing.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-18-2025 09:40 PM
From what I can see there is no calibration mentioned when changing the spittoon.
But many of the error we got stated that maybe the paper motor was faulty.
But found the problem came from the analog encoder, wasn't easy to spot at first, but the plate wasn't clean because of the old spittoon box.
Were able to clean it enough to get the printer up and running again, but will replace it soon.
02-18-2025 10:00 PM
Encoders rarely need to be replaced. Simple clean them with a soft lint free cloth moistened with a water that has a couple of drops of alcohol mixed in. The alcohol helps remove oils. Must be very diluted as strong alcohol will damage the grid printed on the mylar encoder wheel.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Question | Author | Posted | |
---|---|---|---|
12-06-2023 01:58 AM | |||
12-29-2022 08:15 AM | |||
02-04-2022 01:09 PM | |||
11-02-2017 11:24 AM | |||
10-01-2023 07:41 PM |