• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended

I purchased the DesignJet 712B (80ml) ink. However when I replaced the Introductory cartridge with the new cartridge, “incompatible cartridge” warning popped up and the printer does not work. 

712B is the only ink option I find and can buy on HP official website. 

I went through the ink replacement detail in my printer, it seems it only accepts the following ink products options:

HP 712 LOW FILL

HP 712 HIGH FILL

HP 712A LOW FILL

HP 712A HIGH FILL

 

I am not able to find such ink products on the official web.

please help 🙏🏻

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.