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- HP DesignJet T2300 Stuck on HP Logo

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12-11-2024 04:23 AM
Operating System: Microsoft Windows 11
Hello all,
Our customer brought me a HP DesginJet T2300 Ploter, and it is stuck on the HP logo, and the formatter's lights are: I - Blinking, II - on, III - on. I have read the service manual but couldn't find any instructions.
Could you please advise me on this issue?
ThanksStuck on HP Logo
1 REPLY 1
12-12-2024 01:24 PM
You are correct, the sequence of lights you are seeing does not correlate to any in the manual. The closest would be a problem with the interconnect board but then the panel should be blank. Have you tried to get into preboot diagnostics? Have you tried to perform an emergency firmware update?
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