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Hello @Perza , how are you ?
Please, issue with either the formatter or HDD. First step is to ensure that the firmware is up to date. Download the latest firmware and copy the FMV file to a usb stick. Insert the stick in the front USB slot and turn the printer on and the device should detect that there is a firmware update to be installed. If it prompts "do you want to reinstall" say yes. If that does not resolve the issue you have a hardware fault.
If your plotter has a warranty, you can contact HP and obtain technical assistance.
If you want it out of warranty, try an assistant as indicated below:
HP® Service Center Locator - United States | HP® Support
Regards
Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution”, If anyone has the same question, this solution might be helpful.
HP Recommended
Hello @Perza , how are you ?
Please, issue with either the formatter or HDD. First step is to ensure that the firmware is up to date. Download the latest firmware and copy the FMV file to a usb stick. Insert the stick in the front USB slot and turn the printer on and the device should detect that there is a firmware update to be installed. If it prompts "do you want to reinstall" say yes. If that does not resolve the issue you have a hardware fault.
If your plotter has a warranty, you can contact HP and obtain technical assistance.
If you want it out of warranty, try an assistant as indicated below:
HP® Service Center Locator - United States | HP® Support
Regards
Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution”, If anyone has the same question, this solution might be helpful.
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