Solved: HP Designjet 500 C7770 Stops printing randomly - HP Support Community

MeditotalTIC · ‎06-22-2023

Hi,

I am printing from AutoCAD 2013 on a 42" roll and it sets of printing nicely, but it suddenly stops and the carriage is on the right just moving back and forth about an inch. If I wait it cuts what it's printed and the job has vanished from the queue.

The stalls are very random, can be in the first few inches of print or halfway through a print.

This problem also happens when i try to proint from any source, even the test page from the general tab on the printer's driver

I already downloaded and installed the PCL drivers from the HP website, also checked the Firewall and gave permission to the Printer's drivers. Is there anything else i could try?

Thank you

MeditotalTIC · ‎06-28-2023

Hello, i found the solution, i gave the user administrator privileges and now is printing without problems.

View solution in original post

Repairatrooper · ‎06-23-2023

is this a new setup or has this worked in the past. Almost sounds like the printer is running out of memory.

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MeditotalTIC · ‎06-26-2023

It's an old setup but worked fine with windows 7, but after a problem with the OS i had to format and reinstall windows, i did it the same way as before, updated windows and downloaded the drivers from the HP page, and now it starts to print but ramdomly stops the printing, sometimes almost at the start or in the middle and sometimes almost finishing.

D Hook · ‎06-26-2023

Are you still using windows 7 as your OS? Not sure it will make a difference since you indicated it also does it on the test page in the printer. Have you tried the test page while the printer is isolated from the computer?

It DOES sound like a memory problem.

I don't work for HP....I just repair their printers.

MeditotalTIC · ‎06-26-2023

Hello, we did a test with a PC with windows 10, the windows 8.1 drivers work but i need to turn off the windows defender and doesn't print from AutoCAD 2013, but it does from a PDF file without problems.

Whowever in the PC with windows 7 still have the problem to print, from AutoCAD 2013, PDF or even the test page from the Driver

The test page from the isolated printer prints without problems

MeditotalTIC · ‎06-28-2023

Hello, i found the solution, i gave the user administrator privileges and now is printing without problems.

HP Designjet 500 C7770 Stops printing randomly

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