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- DesignJet, Large Format Printers and Digital Press
- HP Designjet 500 Stops printing randomly

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06-19-2021
05:14 AM
- last edited on
06-21-2021
11:22 AM
by
JessikaV
Hi,
I am printing from photoshop on a 24" roll and it sets of printing nicely, but it suddenly stops and the carriage is on the right just moving back and forth about an inch. If I wait it cuts what it's printed and the job has vanished from the queue.
The stalls are very random, can be in the first few inches of print or halfway through a print.
Does anyone know of a fix or the reason for this.
Thank you
06-19-2021 10:01 AM - edited 06-20-2021 05:11 AM
I saw those before with my DJ500 on Windows 7 .
Just check on hp website, seemed there was no pcl driver of DJ500 for Windows 10....
I recommend you find a PC with Windows 7, then download the PCL driver & try , see this problem
still existed.