Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 3
Flag Post

HP Designjet 500 has stopped working on windows 10 and crashes the programme sending a file to print

HP Recommended
Designjet 500
Microsoft Windows 10 (64-bit)

Designjet 500, number: C7769BR - sending files to print makes the programme crash, print files do not remain in the print queue when windows 10 first started we could only print from pdf and that was unreliable we found a print driver that has let us use the printer as normal but that has just stopped working (maybe a windows update?) I am not knowledgeable and cannot work out what has changed

New member
1 1 0 0
Message 2 of 3
Flag Post
HP Recommended

We are having the exact same problem and desperately need a solution.   Our colleague (an experienced IT professional) also has the same HP plotter and has started having the same problem.   We have invested hours trying resolve this with no success.


Let me know if you have better luck.    [Personal Information Removed]

Was this reply helpful? Yes No
Level 1
7 4 0 0
Message 3 of 3
Flag Post
HP Recommended

It was a Windows 10 update. Look for fixes to Windows 10 updates

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation