• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Locked

‎07-01-2020 03:55 AM

HP Recommended
Product: Designjet 500
Operating System: Microsoft Windows 10 (64-bit)

Designjet 500, number: C7769BR - sending files to print makes the programme crash, print files do not remain in the print queue when windows 10 first started we could only print from pdf and that was unreliable we found a print driver that has let us use the printer as normal but that has just stopped working (maybe a windows update?) I am not knowledgeable and cannot work out what has changed

1 person had the same question
2 REPLIES 2

‎07-01-2020 10:52 AM - last edited on ‎07-01-2020 11:10 AM by Retired

HP Recommended

We are having the exact same problem and desperately need a solution.   Our colleague (an experienced IT professional) also has the same HP plotter and has started having the same problem.   We have invested hours trying resolve this with no success.

 

Let me know if you have better luck.    [Personal Information Removed]

Was this reply helpful? Yes No

‎07-02-2020 01:52 AM

HP Recommended

It was a Windows 10 update. Look for fixes to Windows 10 updates

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.