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‎05-17-2022 07:46 AM

HP Recommended
Product: HP DesignJet 800ps Printer (42 in)
Operating System: Microsoft Windows 10 (64-bit)

HP Designjet 800ps not recognizing Cyan ink cartridge. Using HP cartridge. Was OK and then registered as empty. The cartridge is at least 3/4 full.

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3 REPLIES 3

‎05-17-2022 02:55 PM

HP Recommended

Bad cartridge or a failed contact in the ink supply station. Have you tried another cartridge?

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‎05-17-2022 03:43 PM

HP Recommended

Yes-I have 3 that all seem to be about 3/4 full. Non are registering. I have another HP cartridge ordered and will put it in tomorrow. 

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‎05-18-2022 01:29 PM

HP Recommended

I just put a new HP cartridge in and it worked fine. The HP cartridge that I took out is at least 3/4 full. How does that work?

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