• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎05-15-2022 04:44 AM - edited ‎05-15-2022 08:21 AM

HP Recommended
Product: T1100

Hello.

I have a Designjet T1100 in the basement since October last year. At that time I only had it booted up, and could get into the menu. I have not used the device since then without power.
Today I wanted to try my first printout, and after booting it for a long time, there were rattling noises.
Here is a video:

 

There is an error message "47:01".

 

Designjet T1100 - Rattles after switching on, two gears on the left side - close-up viewDesignjet T1100 - Rattles after switching on, two gears on the left side - close-up view

 


Thanks...

Tags (1)
Category:
2 REPLIES 2

‎05-16-2022 12:33 PM

HP Recommended

That is a broken starwheel motor, a known issue on that printer model, which needs to be replaced, and firmware upgraded to prevent it from happening again.

 

star-wheel-motor-1st-call-4-service.jpg

 

 
 

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎05-16-2022 04:35 PM

HP Recommended

There is a service bulletin on this product that shows that one of the brackets break. A new upgraded part is now supplied part number Q6718-67017. As I posted on Spiceworks,  you need to take this apart before ordering any parts to determine exactly which part has broken. Depending on the HP documentation I look at, there are different causes and fixes listed.

starwheel motor.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.