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HP Recommended
T1100

Hello.

I have a Designjet T1100 in the basement since October last year. At that time I only had it booted up, and could get into the menu. I have not used the device since then without power.
Today I wanted to try my first printout, and after booting it for a long time, there were rattling noises.
Here is a video:

 

There is an error message "47:01".

 

Designjet T1100 - Rattles after switching on, two gears on the left side - close-up viewDesignjet T1100 - Rattles after switching on, two gears on the left side - close-up view

 


Thanks...

2 REPLIES 2
HP Recommended

That is a broken starwheel motor, a known issue on that printer model, which needs to be replaced, and firmware upgraded to prevent it from happening again.

 

star-wheel-motor-1st-call-4-service.jpg

 

 
 

 




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HP Recommended

There is a service bulletin on this product that shows that one of the brackets break. A new upgraded part is now supplied part number Q6718-67017. As I posted on Spiceworks,  you need to take this apart before ordering any parts to determine exactly which part has broken. Depending on the HP documentation I look at, there are different causes and fixes listed.

starwheel motor.jpg

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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