• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-07-2021 12:47 PM

HP Recommended
Product: HP Designjet T120
Operating System: Microsoft Windows 10 (64-bit)

I have just received an error message on my HP Designjet T120 saying "Possible printhead error" suggested reseating the printhead, that didnt help so then replace printhead which I ordered and replaced, still same message and cannot get past this error message to update software or attempt any other solution. Can anyone help with this?

Thanks, Mark

Category:
1 REPLY 1

‎06-07-2021 02:15 PM

HP Recommended

Did you clean the contacts on the carriage before inserting the new printhead. It could be as simple as some stray ink interrupting the contacts. Remove the printhead and unplug the printer. Then use a water dampened qtip or lint free cloth to clean the contacts on the carriage that line up with the contacts on the print head. Check the printhead as well while you are at it as they may have picked up some ink from the carriage when installed. Make sure they are completely dry before reinstalling and turning on.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.